1. Processing Time:
Orders are typically processed within 1-2 business days of receiving payment confirmation.
During peak seasons or special promotions, processing times may be slightly extended.
2. Shipping Methods:
We offer various shipping options to cater to your needs, which can be selected during the checkout process.
Shipping costs and estimated delivery times are provided at the time of purchase.
Available shipping methods may vary based on your location.
3. Shipping Destinations:
We currently ship to addresses within the United States only. We do not offer international shipping at this time.
4. Shipping Fees:
Shipping fees are determined based on the shipping method selected, the weight of the products, and the destination address.
Any applicable shipping fees will be displayed during the checkout process before you finalize your purchase.
5. Estimated Delivery Times:
Estimated delivery times may vary depending on the shipping method chosen and your location.
While we make every effort to deliver your order on time, please note that external factors such as weather conditions and carrier delays may affect delivery times. Therefore, the estimated delivery times provided are not guaranteed.
6. Tracking Your Order:
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your shipment.
You can track your order by visiting the carrier's website and entering the provided tracking number.
7. Delivery Requirements:
To ensure the safe delivery of your order, please provide accurate and complete shipping information during the checkout process.
It is your responsibility to be available to receive the package at the provided shipping address. If you are not available, please make suitable arrangements with the carrier.
8. Order Changes and Address Updates:
If you need to make changes to your order or update your shipping address after it has been placed, please contact our customer support as soon as possible. We will do our best to accommodate your request, but changes may not be possible after the order has been processed.
9. Undeliverable Packages:
If a package is deemed undeliverable due to an incorrect address, refusal of delivery, or other reasons beyond our control, the customer will be responsible for any additional shipping fees incurred for re-shipment.
10. Shipping Questions:
If you have any questions or concerns regarding the shipping of your order, please don't hesitate to reach out to our customer support team at the contact information provided above.
We strive to provide you with high-quality products and efficient shipping services. Thank you for choosing Deluxe Knives for your cutlery needs. Your satisfaction is important to us, and we are here to assist you every step of the way.